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CRM Compatibility :
Edition: Open Source
Version : 1.5 & above
Joforce CRM Asterisk Connector
Product version 1.0
Dial and receive calls from your customers within Joforce CRM using Joforce CRM Asterisk Connector. Better assist your customers and make a tight bond with them.
- Make outgoing calls from Joforce with just a click of the call icon.
- Notified with instant popup alert when you receive a call from the customer.
- Auto-records your calls with prospects that can be used for future reference.
- View logs for both inbound and outbound calls.
- Monitor complete conversation history in a single interface.
$499 – 999
Single domain
1 Year Free Support & Upgrade
Requires ionCube Loader (10 or ↑)
Features
Joforce Asterisk Integration
- Maintain a good relationship with customers and enhance your customer services with Joforce and Asterisk Integration.
- Receive a pop-up alert instantly for every call and capture your customer as Leads or Contacts.
- Make calls from Joforce CRM to your prospects in a single click.
- Either attend or reject your prospects' calls on your own choice.
Set up Dial plan for your CRM users
- Avoid time delays to attend your customer calls.
- Define rules for CRM users about who can make or receive calls from your CRM.
- Options to dial, answer or hang up your prospect calls for efficient peer-user communication.
Review reports of every call
- Monitor and analyze your call records within a central unified window.
- Make better decisions with accurate records of incoming and outgoing calls.
- Get a better insight about the total calls you attend, not answered calls, and more with the Joforce CRM Asterisk Connector intuitive dashboard.
View complete call history
- Track calls inside Joforce CRM using the Contacts details.
- Shows the call duration with the exact time.
- It auto-records calls to use as a reference later if you want to know about any details. You can also replay calls you want to hear inside the Calls module.
- Joforce Asterisk connector shows the call status to let you know whether the call is ringing or completed, or busy.
Asterisk for Joforce CRM Pre-requisites
- Joforce CRM Asterisk Connector supports Asterisk version 1.8.* & 11.* and Joforce version 1.4.*.
- Asterisk connector and CRM need to be on the same server or MySQL needs to be open to access from the server where Asterisk installed.
- With the Joforce CRM Asterisk Integration, you can make calls easily & replay the auto-recorded calls whenever you need for further analysis.
